Making sure your covered employees’ contact information is up to date is very important. When we send ID cards or if your employee elects to receive their plan documents and Explanations of Benefits (EOB) via mail, we need to ensure the home address on record is correct. Likewise, if they have elected to turn off paper for plan documents and EOBs, receiving email notifications instead, a current email address is needed.

You can verify your employees’ home and email addresses by running a census. Log in at Trustmarkbenefits.com/login > Administration > Manage My Group > Employee Census Report to generate a report and review. If any entry in your census is incorrect, send an update to AdministrationSB@TrustmarkBenefits.com.

To make delivery of plan documents and EOBs quick and easy, encourage your employees decide to turn off paper and start receiving email notifications. They can opt in during registration or in their profile after logging in.