Adapting to Changing Guest Expectations in a Post-Covid World
Hireology
JULY 26, 2021
The hospitality industry was one of the most impacted by the effects of the pandemic , and while things are beginning to open up and individuals are looking to resume travel, guest expectations have changed. In order to continue to meet their needs and deliver an outstanding customer experience, you have to transition your business operations. It’s your job to make these changes without reducing the quality of the customer experience, and that has everything to do with who you hire to your team.
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