For greater employer convenience and faster notice of past-due balances, we have moved to a paperless process.

Electronic vs. paper
Employers that are approximately 15 days late on monthly payments will no longer receive a letter delivered by the USPS. Rather, they will receive an email alerting them to a past-due balance until a new process begins.

Soon, employers with a past-due balance will begin receiving an email alert about a notification posted to the Document Center, which can be accessed by logging in at TrustmarkSB.com/login. Brokers will not receive an email alert about the notice, but they will be able view it in the Document Center too.

Background

• This change affects employers that sponsor all self-funded health benefit plans that we administer and ancillary plans we offer.
• Payment must be received in full within the 31-day grace period.

Do we have the correct name and email address for a group contact?

• If you have changed your group contact, please reach out to our Administration team at AdministrationSB@trustmarkbenefits.com to provide an update.
• If your physical address or phone number has changed, please update the information in Manage My Group, which can be accessed by logging in to TrustmarkSB.com/login.