How to Retain Call Center Employees & Reduce Turnover
Empuls
SEPTEMBER 29, 2023
With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019.
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