How to Retain Call Center Employees & Reduce Turnover
Empuls
SEPTEMBER 29, 2023
The Center for American Progress estimates that the cost of replacing an employee can range from 16% to 213% of their annual salary. Low wages Many call centers offer salaries that may not be commensurate with the stress and demands of the job. Employee turnover is not just a human resources concern; it's a financial burden too.
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