How Your Dealership F&I Employees Can Drive Customer Satisfaction
Hireology
JANUARY 3, 2018
F&I employees are a top driver dealership customer satisfaction, only following sales personnel, according to the 2017 Car Buyer Journey from Cox Automotive. Instead of working 80 hours a week on a commission-based plan, F&I managers at Southwest Kia now work an average of 40-45 hours per week.
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