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Create a positive work culture to retain and motivate your call centre team

Employee Benefits

Call centres have a notoriously high annual employee turnover rate of 20%, compared with the UK average of 15% [1]. Call centre employees can feel like the role is emotionally demanding, stressful and that there is no clear career path. But this doesn’t have to be the case. But this doesn’t have to be the case.

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How to Create Your Employee Experience Design in Uncertain Times

Achievers

An organization’s culture has the power to suppress or support its employees during uncertain times, such as the ones we find ourselves in today. The sum of these touchpoints shapes the employee experience and creates workplace culture. The sum of these touchpoints shapes the employee experience and creates workplace culture.

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7 Reasons why fun in the office is the future of work

cipHR

People don't want to work every day, we'd all prefer to be spending time with friends and family, going on holiday and following our passions. Making the working environment more fun seems like the most logical path however, few employers make an effort to proactively ensure that their employees are happy and enjoy being in the office.

Media 101
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Seven HR trends to embrace in 2023

cipHR

From wellbeing to employee experience, diversity, and inclusion, upskilling your workforce, these are set to be the top HR trends in 2023. As we approach 2023, organisations need to prioritise employee wellbeing and safety to retain and attract top talent. Employee wellbeing aids talent retention.

Health 75